Customer-Driven Quality Deployment

Customer-Driven Quality Deployment

Background	"Customer-Driven Quality Deployment" is a methodology that provides organizations a structured process and tools to improve. Each element below helps make the improvements possible. The whole organization, especially its leadership, must articulate and believe in achieving both break thru and continuous improvements
Defining Need	What is the best solution from the customer's perspective?
Process management	What steps in the process are causing the problem? Has the root cause been found? Insure the process has an owner Map and define the process
Six Sigma (PDF)	Has the source of variability been found and eliminated?
Total buffer reduction	How can the total process be simplified? Eliminate what is hiding the problems. *"if it ain't broke, you haven't looked hard enough" ... Tom Peters* Cycle time Inventory Space transactions
Measurement & Benchmarking examples for a product centric company	Have all explanations for the data been considered? Are customer driven measurements and competitive benchmarks in place? Have measurements been put in place for improvements , innovations and learning? Measure what's important to the customer, process and improvements
Employee participation	Are all employees working on the process involved in determining the solutions?
Continuous improvement	What steps are in place to implement a Kaisen program of continuous improvement?
Holistic view
Start again	Dr Deming 14 points