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Dr. Deming's Quality |
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DR. DEMING'S 14 points FOR TOP MANAGEMENT
The 14 points apply anywhere, to small organizations as well as to large ones. The management of a service industry has the same obligations and the same problems as management in manufacturing.
I. Create constancy of purpose toward improvement of product and service, with a plan
to become competitive and to stay in business. Decide whom top management is responsible
to.
2. Adopt the new philosophy. We are in a new economic age. We can no longer live with
commonly accepted levels of delays, mistakes, defective materials, end defective
workmanship.
3. Cease dependence on mass inspection. Require, instead, statistical evidence that
quality is built in, to eliminate need for inspection on a mass basis. Purchasing managers
have a new job, and must learn it.
4. End the practice of awarding business on the basis of price tag. Instead, depend on
meaningful measures of quality, along with price. Eliminate suppliers that can not qualify
with statistical evidence of quality.
5. Find problems. It is management's job to work continually on the system (design,
incoming materials, composition of material, maintenance, improvement of machine,
training, supervision, retraining).
6. Institute modern methods of training on the job.
7: Institute modern methods of supervision of production workers. The responsibility of
foremen must be changed from sheer numbers to quality. Improvement of quality will
automatically improve productivity. Management must prepare to take immediate action on
reports from foremen concerning harriers such as inherited defects, machines not
maintained, poor tools, fuzzy operational definitions.
8. Drive out fear, so that everyone may work effectively for the company.
9. Break down barriers between departments. People in research, design, sales, and
production must work as a team, to foresee problems of production that may be encountered
with various materials end specifications.
10. Eliminate numerical goals, posters, And slogans for the work force, asking for new
levels of productivity without providing methods.
11. Eliminate work standards that prescribe numerical quotas.
12. Remove barriers that stand between the hourly worker and his right to pride of
workmanship.
13. Institute a vigorous program of education and retraining.
14. Create a structure in top management that will push every day on the
Last Updated June,2002. Any comments, please mail