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Business Process Methodology
Process design
must take place in a framework of principles:
Process design must be customer
focused (Internal & External)
How quickly is it needed?
How much flexibility is required?
What are the degrees of precision
required?
The process must be precisely defined
in a way that is measurable, unambiguous, understood by everyone involved, and tied to
people's own work. In addition to the business requirements , continuous
improvements and learning need to be addressed.
Need to evaluate the process based on
identified performance gaps and be ready to modify the process or replace it ( Bold
goals).
The people roles need to be change to
that of: coach, team members, process owner, etc. The way of working in the past on
task related items have to change.
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Each step of
the method will have the following items:
- Statement of purpose .. to explain why the
step is important.
- Outcome definition ... to clarify the specific
decision support outputs of the step activities and tasks.
- Key activities ... to accomplish what needs to
be done.
- Tips and techniques .. to acquaint the
person with the do's and don't of success.
- Key questions ... the answering, helps frame the
solution.
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| CODE OF BEHAVIOR FOR TEAM MEMBERSBe an active participant on the team.
Have respect for all team members.
Contribute information and ideas.
Listen to others.
Build on the ideas of other team members.
Every voice should be, heard, being considerate of
Balance with all team members.
When you disagree with an issue or idea, use constructive and
objective criticism.
Forego personal criticism.
Strive to achieve consensus.
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