Quality statement

Actions

Make sure the customer can use their new instrument/tool as rapidly as possible after delivery with the least amount of effort on their part.

·        Expectation documents to alert customer of next steps

·        Training guidelines

·        Improved installation process

Collect and feedback enough specific technical information to all necessary parts of the business to improve the selling, manufacturing, engineering, and support of our products.  This is a never-ending process.

Use of a central database to capture and view information versus multiple spreadsheets.

Leave the customer with enough information so there will be an ongoing stream of two-way communications with Oxford Instruments

Need to set-up an online customer portal for them to gain information and interact with Oxford

Achieve these goals at the lowest total Oxford Instruments Inc. expense.

·        On-line portal (documents, Knowledgebase for self-service)

·        Workflow to alert people to send documents, call, etc.