1. Do we need to reengineer this business operation? Is there a
simpler solution? If we do need to reengineer, what are the boundaries, scope, and
interface points for the reengineering? How should we structure the project? Who should be
on the team?
2. What is the end vision of the results of our reengineering? What
are our priorities and goals? What values and principles are reflected in this vision?
3. What is the detailed design for our reengineered business
operation? How do the processes function? What does the organization look like? What
systems do we need? What infrastructure is needed to support it? What belief systems and
culture must be in place?
4. Will our new design for the business operation work? Do we need
to make changes in the design?
5. What is the plan for getting that design implemented? What is
required to make it happen? How long will it take? What are the risks? What will it cost?
6. Should we fund the implementation of the business reengineering
design?
7. Is the implementation going as planned? What corrections and
changes should we make to ensure complete transition to the vision environment?
8. Is the reengineered business operation ready to take on
responsibility for continuous improvement to the processes? If yes, let's give people the
skills and knowledge to do it right. If not, let's keep working with them until they are
ready.
