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Examples for a product centric company
Implementation: In order
for measurement systems to work long term, management teams must set
targets and make the results visible to all the people involved with them
and use them to drive changes for improvement. It must become part
of the culture to use measurements and reward groups for achievements of
those targets.
| Customer
Related |
- On time delivery; Quality of the product
- Customer survey; Quality of the service
- Cost reduction; Performance
... need to talk to the customers for
their input |
| Internal
Business |
- Cycle timer improvements; defect reduction
- Cost reductions ( product & processes)
- New product quality & commitment to schedule
- Internal customer surveys - "satisfaction"
- Percentage of sales from new products
- Percentage of business from present customers
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| Innovation
& Learning |
- Core competency ... Being the best in class
- Flexibility; Benchmarking
- Continuous improvements
- Growth of the staff in learning
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| Financial |
- Profit
- Sales growth; market share
- Shareholder satisfaction survey
- Balance sheet; cash flow
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