Outsourcing Feasibility Analysis 

Shared Memory can help you avoid these pitfalls by helping you select the right out-sourcing company and plan a successful implementation.  We follow a nine-step process that systematically moves you through requirements identification, vendor selection and program implementation. 

There are a number of reasons to let Shared Memory help you outsource your contact center:  

• We understand the issues around outsourcing and can avoid those problems.   

• We have no financial ties to outsourcing companies and serve only our client’s interests.

• We are knowledgeable in the customer care business process environment and have a strong knowledge of what organizations are doing in this space.  

• Our background includes contact center management within high tech, financial services and health care companies. 

Shared Memory will prepared an Outsourcing Feasibility Analysis which will determine if your customer care operation is a suitable candidate for outsourcing.  We need some of your time and your senior people in the customer care area to provide the foundation for our analysis.  Our style is to build our analysis with our clients in a learning mode so, as an added bonus, you and your staff we take away valuable information about outsourcing and business process analysis. 

Now is the time to act and contact us.  World-class customer care is no longer just the provenance of large corporations.  It is a requirement for all companies if they want to keep their valuable customers.  According to an article in the Harvard Business Review, “When customer retention rates increase by 5%, profits increase by 25 to 125%.” 

Outsourcing your customer contact function could provide the edge you need to eclipse your competition and grow your business.  Shared Memory would be pleased to help you find the right outsourcing organization that has the staff, business processes and technology to deliver the kind of service your customers demand, yet is financially feasible for you.