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Biotechnology companies are growing as the new economic engines of product development and innovation.  They are becoming the front end for the pharmaceutical industry.  The rapid change of pace within the biotech industry demands efficiency and a high degree of control to help reduce cycle times and speed new products to market. Faster & accurate regulatory review processes for important new medication will impact the industry.  Shared Memory experience in Customer service complaint tracking tools and collaboration software can help companies better track and communicate to prevent errors and reduce cycle time. 

Major processes:

• Complaint management process
• Knowledge sharing process
• Collaboration process
• Internal and external help desk process
• Corrective action process
• Sub-contractors communication process
• FDA regulatory process
• Customer service validation process  21 CFR part11