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Shared Memory was founded in
1997 to provide web based collaboration process solutions. Its
roots are in software services to companies with its first product being a
program to help organizations design and capture their business
processes. With the creation of Web technology and the web browser, Shared Memory has
been helping organizations
achieve increased productivity using Internet Technology (Web based)
as part of their business process.
We maintain relationships with all leading software tool
developers to keep abreast of the latest technology and applications
which we SHARE with our customers.
Strengths
Shared Memory brings to business relationships:
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Integrate the understanding of empowerment and change
management into the engagement.
- Combining an innovative global view with the detail knowledge
for implementation.
We ask
the right questions to get at the root of the issues
- Vendor neutral regarding the software supplier. We have
no financial relationships with them. (Allows us to be non-bias champion for our
client)
- Provide a quality focus approach (Plan – Build – Deploy – Improve)
- Provide our clients with a vision of how technology can
enhance collaboration
with their Customers, Partners, and Suppliers.
- Provide an Understanding of how to integrate “self-service” & Web
workflow methodologies
into the solution.
Tools
and methodology
- Process
Mapping skills (focus on the 95% to get it done)
- Removal
of buffers and non-value activities
- Use
of templates to speed the process mapping.
- Doing
things in small steps to avoid costly mistakes.
- Personalization
integrated into the process
- "Information
just in its time" approach which gives the customer what
they need.
- Creating
profiles of customer and partners needs to deliver service
like your best person.
- Utilizing
measurements & analytics in the process to provide feedback.
- Using
a balance score card approach
- Determining
trends and segmenting the customer base for decision making.
- Establishing
a quality
focus approach (plan, build, deploy, improve)
- Using
the Web as another channel for your customers and partners
- Common
view of the customer data throughout the front and back end
processing. Understand the cross functional needs at the touch
points of departments
- Defined
implementation architecture
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| Principal: |
| Bill Wolfson |
Bill began Shared Memory in 1997 as
a founding partner with the goal of using Web technology to
help companies share their information across the enterprise.
He came to Shared Memory from LANart Corporation where he was
VP of Operations & Service. At LANart, Bill helped create the
business processes for operations and managed the team. He
helped lead the team in achieving ISO 9001 certification
within budget and schedule. He also created an
innovative customer service database system within the factory
operations. Bill held a similar position at Bytex
Corporation where he created innovative business systems
to achieve productivity, cost reductions and cycle time
reductions in customer service. He holds a BSEE from Brooklyn Polytechnic
Institute and an MS in Science from Trinity college in
Hartford , CT. |
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