Implementation Support Services 

Whether you decide to tap the potential of your existing system, supplement it with an add on web based workflow tool, or select a new enterprise business system, the proper construction and execution of the implementation plan is critical to the success of the project. 

The implementation plan has a range of sizes depending on the scope of the project.  It may only include some testing, training, and process documentation changes if updates are being made by tapping an existing systems potential.  Supplementing existing systems with workflow software requires another level of activity, while an implementation of an entire ERP or CRM will run the entire length of a full implementation project and will involve other companies as part of the implementation process.

Shared Memory’s clients take advantage our expertise and methodologies to facilitate a successful implementation of any size.  We build on our knowledge gained during the tapping, supplemental or selection process. This reduces the cost associated with new consultants learning your business.  We work with our clients to ensure the plans are realistic and the proper amount of support has been allocated while facilitating communications between all parties.  See our Items to Identify in an Implementation Plan for critical areas to review and tips for success.

 Major Services:

• Facilitate the creation of the plan and team, while performing the role of team leader and/or project manager.
• Coach team in methods of operation, team building, problem solving, and empowerment.
• Perform role as coordinator for client, software supplier, and implementation company and facilitate escalation of issues to ensure they are resolved in a timely manner.
• Provide discipline to ensure appropriate client resources are assisting ( “hands-on”) in the software set up and process roll out.
• Assist in creating a business system that includes innovative processes by combining a strategic view of industry trends and best practices with the functionality contained in the new software product.  (Includes providing guidance on how to extend the reach of your business processes to your customers, partners, and suppliers.)
• Assist in configuring the main software switches and each individual module.
• Provide knowledge and methodologies in form building, documenting processes, and report creation.
• Assist in data mapping activities (Data clean up, set up/mapping, and transfer).
• Facilitate the creation of final “Go Live” schedule and tasks.
• Provide a post project report on ‘measurements for success’ that were set at the start of the project.