SHARED MEMORY, a consulting company,  provides end to end customer service solutions that maximize our client's customer service offering while minimizing costs.  We can help reduce "call center" costs more than 25%, set metrics to make better decisions and create robust processes to reduce errors and costs.  
We use a methodology that is built on customer needs, people, process, and technology to achieve business system excellence.  Our team focuses exclusively on customer service processes to  produce savings to the bottom line. These processes are self-correcting and applicable to future changes.