Manufacturing companies use of CRM

Manufacturing

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Manufacturing

Biotech

Medical devices

"The best way to test your idea is to ask someone to buy it"

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Cross functional processes

Order fulfillment

New product delivery

Customer care

Financial & reporting

Quality improvement

Learning & knowledge growth

Regulatory management

Within the manufacturing industry, Shared Memory has experience within all aspects of the CRM business process systems but focuses on the Service side of the CRM product. CRM systems have grown up within this business discipline over the years by continuing to add more functionality to cover additional business processes. The early implementation of CRM was client/server based and covered the functionality of internal user to improve productivity. The new web based systems are now including the customer facing activity using the web and email interfaces. These web touch points provide the customer and business partner the ability to work on a 24x7 schedule to request, track and execute business needs.

Major processes

Web based self-service help desk and knowledge sharing
Bug tracking process
RMA & loaner process
Contract & SLA tracking process
Service portion of the new product process
Beta trail process
Corrective action process
Field support process
Measure and reporting process
Customer training process
Inventory spares process
Knowledge creation and delivery process
Call tracking and escalation process
Regulatory process