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The medical device industry continues to be one of the fastest growing industries in the world. The market for medical devices, in 1998 for the United States was $62.3 billion according to recent surveys. The Medical Device industry continues to evolve into more of a global marketplace. As the industry evolves into further maturity, regulatory compliance requirements vary across continents.

Shared Memory's focus is in the Service area of CRM. We help our clients to meet the customer and the regulatory requirements for both high growth and quality delivery.

Major processes:

• Web based customer care process
• Help desk tracking and closure
• Corrective action for GMP, ISO900 process
• Customer service software validation process
• Product defect tracking process
• Spares inventory process
• Knowledge management process
• Complaint management process
• Measurements and reporting process
• RMA & loaner process
• 510k submissions management