 |
Newsletter |
|
 |
|
Newsletters |
| White papers |
| Links |
| Tutorials |
| Number / Date | Summary |
| Volume 1 / 7/12/02 |
Intro new web site and the nine step process |
| Focus on supporting your customers | |
| Focus on tapping the potential of your existing CRM system | |
| Focus on organizational changes to improvement | |
| Focus on eCustomerCare & Personalization | |
| Focus on Outsourcing process in Customer Care | |
| Focus on creating an information Architecture for CRM |
Last Updated March 2003. Any comments, please mail