Supplemental web tools

Supplemental Web Tools

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Supplemental tools

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Benefits

Reduced implementation time

Increased productivity

Less errors with the processes

Self-correcting business processes

Most of today's legacy business systems are missing functionality that is now being performed manually or not at all. As an example, within the CRM area, most of the systems don't have a good implementation of customer self-service. CRM systems can be supplemented with web based customer service add on software to provide these functions.

Instead of using a canned application to fill the gaps in the legacy systems, another way to solve the issues is to use a class of software called "workflow tools" that help define, create & automate those processes. Another problem with the legacy solutions is that they need to be interconnected to prevent "islands of information" from occurring. These workflow tools also contain technology to allow interconnection of business systems so the processes become seamless across legacy systems. The tool set brings together the modeling, integration and execution of business processes to almost any type of business need. The value proposition of these workflow tools is that they provide a quick deployment and flexible process that can be changed as part of the continuous cycle of improvement needed to create self-correcting business systems.

List of manual processes that could be automated to improve tracking, prioritization, audit history, and management:

Deviation process in sales price lists, and quoting process.
Adding a "bug" tracking process.
Corrective action process.
Collaboration process with suppliers, business partners and customers.
Regulatory process management ( ISO, CE, UL, FDA, etc).
Beta/field trial process for new products.
Adding new documents, suppliers, customers, engineering change notices, etc.
Managing documents that are used within the corporation.
Managing the loaning of products to customers, partners, etc.
Managing the yearly budget process.
New product development process.
Personnel review process.
Adding new people to the organization.

Major Services:

Identify business processes that can be supplemented with web based software.
Provide the selection services to choose the right product for the business need.
Provide the implementation services to bring the selected software or work flow tool into the company.
Automate traditionally manual processes with work flow tools.
Set up the renewal process to insure the product and business processes continue to meet the defined goals.