Tapping the potential of your existing business system

Tapping Process

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Tapping process

Overview

Selection

Implementation

Supplemental web tools

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Benefits:

Robust process

Reduced costs, improvement cycle time

The final process is self-adjusting when changes occur

Extends the reach to your customers, partners & suppliers

Align with your customer needs

Getting the most value from your existing business systems is increasingly “The right thing to do”. Organizations are faced with mounting challenges from uncertain economic situation and a world wide competitive landscape. Shared Memory uses a "Tapping Methodology" that focuses on creating "Best of Breed" business processes using people, methods and technology.

It makes good economic sense to first look to improve your existing systems versus investing in a new system. The organization understands the navigation and use of these systems, therefore less changes need to be made in people skills and training to obtain positive results. The infrastructure has been created with the supplier of the software for service and updates to maintain the system.

Major Services:

Determining the key business processes that need to be improved. Asking "What's right about the existing business system and how can we make it better?"

Analyze the customer needs and design solutions to make each contact more efficient

Building the internal team structure for success

Setting goals and the vision for success

Facilitating the "Tapping process that improves the existing business system"

Providing the knowledge and coaching to the team on tools used in the process

Supporting the implementation of the new process with training and documentation

Creating the measurements to manage the new process

Creating a renewal process and auditing process to create self-correcting processes. .