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"Success is a journey, not a destination"                     Ben Sweetland

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 Listed below are tutorials, forms, etc. on subject matter relating to business that Shared Memory is in.  These articles are for your use to make your job easier:  
 
Quality related
description date posted description date  posted
Dr Deming 14 points June 02 Affinity diagram June 02
Quality systems July 02 Run chart June 02
Six sigma June 02 Fishbone diagram July02
Root cause analysis Sept02 Brainstorming Sept02
 
Business processes
description date posted description date posted
Lean Manufacturing July02 Reengineering success factors  July 02
Facilitate a meeting  Aug 02 Measurements (examples) July02
Ideal communications July 02 Key questions July 02
Ground rules to start July 02 Finding waste July 02
Setting goals ... definitions  July02 Benchmarking July 02
Nine-step selection process July 02 Financial criteria  July 02 
Documenting a process July02 Process map / Blueprint July 02
Training outline for CSR's Oct02 Developing a strategy Oct 02
Installation process management Nov.02 Phase development process Jan. 03
Product design methodology Jan. 03 Information Architecture May 03
 
Functional tutorial 
description date posted  description date posted
e-customer self service July 02 Partnership Collaboration July 02
Corporate processes  July 02 Customer centric solutions  July 02
Customer care map July 02 What's on a web service page July 02
Selecting an outsource partner May 03    

 
  Prepared by Sharon Levy.  Copyright © 2002 All rights reserved Shared Memory
Last Updated Oct.,2002.   Any comments, please mail