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Whitepapers |
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White papers |
| Newsletters |
| Links |
| Title | Summary | Source / date |
| Customer care web service e-strategy | What companies need is a well planned, integrate business strategy for their customer-centric goals that take into account both the customers needs and the corporate business objectives. Only by combining the two can a company reach their objectives of customer retention, increased sales and new revenue streams. | July 02 |
| Personalization in a Customer care web (PDF) | Becoming proactive through personalization of deliver services. Using business rules and web technology to deliver services like your best people. | July 02 |
Last Updated June,2002. Any comments, please mail